Free Help Line Support Services

Emergency (Police & Ambulance)  000

Lifeline (13 11 14)

Lifeline provides crisis support and suicide prevention services.

24/7 support

Beyond Blue (1300 22 4636)

Beyond Blue provides phone or online support to equip people of all ages in Australia with the skills they need to look after their own mental health and wellbeing, and to create confidence in their ability to support those around them.

24/7 support

Suicide Call Back Service  (1300 659 467)

 24/7 free telephone and online counselling support for suicide prevention and suicidal thoughts  

13YARN (13 92 76)

13YARN is an Aboriginal and Torres Strait Islander crisis support line offering confidential one-on-one yarning with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter who can provide a culturally safe space to speak about needs, worries or concerns.

24/7 support

1800RESPECT (1800 737 732) 

1800RESPECT provides support for all people experiencing, or at risk of experiencing, sexual assault, domestic or family violence, their friends and family, and        workers and  professionals supporting them. This includes providing support to Aboriginal and Torres Strait Islander people, culturally and linguistically diverse  (CALD)  people, people with disability, and those that identify as LGBTQIA+ and 24/7 support.

Bravehearts (1800 272 831)

Bravehearts Information & Support Line is a toll-free phone service for those seeking advice or help related to child sexual abuse, including what to do if your child or someone you know has disclosed child sexual abuse.

Specially trained Information & Support Line operators can also provide information about engaging with Bravehearts and other support services.

 8:30am-4:30pm, Monday-Friday (hours may vary on public holidays)

ReachOut

ReachOut offers a range of online supports for young people aged 12–25, with a focus on supporting their mental health and wellbeing through everyday issues and tough times (services to children and families who have experienced or are at risk of harm).

Headspace (1800 650 890)

Headspace provides mental health support to 12–25-year-olds through over 110 national headspace centres, over the phone or online.

With a focus on early intervention, Headspace works with young people to provide support at a crucial time in their lives – to help get them back on track and strengthen their ability to manage their mental health in the future.

9am – 1am, 7 days a week

Kids Helpline (1800 55 1800)

Kids Helpline is Australia’s only free 24/7 nation-wide support service specifically for children and young people aged 5 to 25 years, offering peer to peer support, self-help resources and phone and online counselling.

Telephone counselling: 1800 55 1800

Self-help resources, peer to peer support, online counselling - https://kidshelpline.com.au

24/7 support

PartnerSPEAK (1300 590 589)

PartnerSPEAK operates in Victoria and provides advocacy and support for non-offending partners, family members, friends or anyone else who is affected by a person's involvement in child sexual abuse and child exploitation material

Tuesday,10am-1pm

Wednesday, 6pm-9pm

Thursday,3pm-7pm

Blue Knot Foundation (1300 657 380)

Blue Knot Foundation provides short-term counselling, support, information, and referrals to adult survivors of childhood trauma including child sexual abuse, parents, partners, family, and friends, as well as the professionals who work with them.

9am-5pm, Monday-Sunday

Survivors & Mates Support Network (SAMSN) (1800 472 676)

Survivors & Mates Support Network (SAMSN) employs qualified staff who have experience working with male survivors of child sexual abuse to provide on-going support services, and facilitates support groups and workshops for men, their families, and supporters.

9am-5pm, Monday-Friday

MensLine (1300 789 978)

MensLine Australia is a telephone and online counselling service for people (15 years and older) with emotional health and relationship concerns.

24/7 support

QLife (1800 184 527)

QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships.

3pm-midnight local time everyday

Australian Sexual Assault Services Directory

The Australian Sexual Assault Services Directory, hosted by the National Association of Services Against Sexual Violence, provides access to a diverse range of specialist organizations who provide prevention and response services  to people who are at risk or experience sexual violence in each state and territory. 

National Alcohol and Drug  Information Service (ADIS) Hotline  ADIS (1800 250 015)

ADIS is a 24/7 Support and Information of local services to you

Butterfly Foundation (1800 33 4673

Eating Disorders and Body Image Support Helpline

7 days, 8am to 12am  

 Ask Izzy

The Disability Advocacy Finder (the finder) at the Ask Izzy website is a web-based application that has been developed to assist people with disabilities, carers, and their  families to search for Commonwealth and state and territory government funded disability advocacy agencies. The finder can connect people in need with services across Australia providing housing, family violence support, counselling and much more. When using the finder, describe the service you are looking for, such as ‘disability advocacy’, then you can filter by postcode, town, or suburb to find your nearest provider.

National Counselling and Referral Service - Disability (1800 421 468)

Care Leavers Australasia Network (1800 008 774)

Care Leavers Australasia Network offers support to people who have grown up in orphanages, children’s homes, missions and foster care in Australia and New Zealand, or whose parents or other family members had this experience.

9:30am-5pm, Monday-Friday (by appointment only)

In Good Faith Foundation (1300 12 44 33)

In Good Faith Foundation is a national charity and Redress Support Service working with and on behalf of institutional abuse survivors, their families, and communities. Case management and advocacy services provide wrap around support to individuals, assisting them to voice their concerns and sustaining them as they navigate justice, redress, and recovery pathways.

9am-5pm, Monday-Friday

National Redress Scheme (1800 737 377)

The National Redress Scheme helps people who have experienced institutional child sexual abuse gain access to counselling, a direct personal response, and a Redress payment.

8am-5pm, Monday-Friday 

Alliance for Forgotten Australians (0488 460 646)

Alliance for Forgotten Australians promotes the interests of the people known as Forgotten Australians, who experienced abuse during their institutional or other out-of-home care as children and young people in the last century in Australia.

Find and Connect Support Services (1800 16 11 09)

Find and Connect Support Services provide specialist trauma informed counselling, referral services, peer support, education and social support programs.

Services also provide assistance to locate and access records and reconnect with family members (where possible) for Forgotten Australians and Former Child Migrants.

9am-5pm in all states and territories, Monday-Friday